Frequently Asked Questions
Everything you need to know about your METRO BRAZIL shopping experience.
Does METRO BRAZIL ship internationally?
Yes, we offer worldwide shipping. Delivery times vary by region, but most international orders arrive within 5 to 10 business days via our premium courier partners.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for shapewear and apparel?
We accept returns within 30 days of delivery, provided the items are unworn, have all original tags attached, and are in their original packaging for hygiene reasons.
Are the products authentic Brazilian brands?
Absolutely. METRO BRAZIL prides itself on sourcing 100% authentic, high-quality products directly from the most prestigious brands in Brazil.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
How do I choose the right size?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart, as Brazilian sizing may differ from international standards.